Terms And Conditions

TERMS AND CONDITIONS

You (“You”, “Client” or “Your” means you or, for services designed for businesses, the legal entity that you are authorized to represent and on whose behalf the Services are purchased) are indicating your acceptance of, and agree to be bound to the Terms and Conditions set forth below by using L.I. Geek Guy (“We”, “our”, or “us”), it’s website: www.ligeekguy.com (“website” or “site”), or by submitting any information to L.I. Geek Guy If you do not agree to the Terms and Conditions set forth below, you must exit the website immediately.

UNDER NO CIRCUMSTANCES SHALL L.I. GEEK GUY BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGES THAT ARE DIRECTLY OR INDIRECTLY RELATED TO THE USE OF, OR THE INABILITY TO USE, THE WEBSITE, OR WWW.LIGEEKGUY.COM’S SERVICES EVEN IF WWW.LIGEEKGUY.COM HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. IN NO EVENT SHALL L.I. GEEK GUY HAVE ANY LIABILITY TO YOU FOR ANY DAMAGES, LOSSES, OR CAUSES OF ACTION FOR MORE THAN THE PURCHASE PRICE OF ANY ITEMS OR SERVICES YOU PURCHASED FROM GEEKS ON SITE IN THE APPLICABLE TRANSACTION. USE OF THE WEBSITE IS COMPLETELY AT YOUR OWN RISK.
The following additional terms and conditions apply to all interactions between you and L.I. Geek Guy.

Scope of Services

L.I. Geek Guy will use commercially reasonable efforts to resolve your computer or tech support problem for a fee as set forth in the Site or as quoted on the telephone, as applicable. L.I. Geek Guy may provide certain portions of its service via telephone, remote control session, online chat, email, or dispatching onsite technicians. L.I. Geek Guy provides services that are available on a one-time basis, for a fee as well as subscription services, which are an entitlement to more than one service over a period of time, for a recurring fee. It also provides parts or computing equipment. Onsite services and products sold will be performed and billed by L.I. Geek Guy Inc. After 12 months of unchargeable activity, your prepaid unused block hour(s) may expire.

Order Submission

You may order service from L.I. Geek Guy by calling L.I. Geek Guy. Some services, parts, and computers ordered receive customized quotes by phone and/or email. Once you place order you agree to pay fees for such service(s) and/or product(s). Additional terms and conditions for each type of service are as follows:
Flat Fee Tune Up: We will perform tune up on computer as indicated in website regarding this service option.

Onsite service: Onsite service shall be billed at the hourly rate quoted via telephone for all time spent on or off work site. Labor will be billed in quarter hour increments rounded to the nearest half-hour. A one hour minimum will be billed for any site visit to Client.

PAYMENTS: Payments are secured via credit card information or ACH banking information provided by client during order submission or during onsite visit. Client agrees to not dispute charges with Credit Card Company. Uncollected balances over 90 days will be considered in default and subject the Client to court costs, collection agency fees, and/or legal fees incurred in collection.

Credit card and ACH/ETF billing: You hereby authorize L.I. Geek Guy to charge and/or place a hold on your credit card or electronically debit banking information you provide with respect to any unpaid charges for services or products. You authorize the issuer of the credit card or bank to pay any amounts described herein without requiring a signed receipt, and you agree that these charges are to be accepted as authorization to the issuer of the credit card or bank to pay any amounts described herein without requiring a signed receipt, and you agree that these charges are to be accepted as authorization to the issuer of the credit card to pay all such amounts. You authorize L.I. Geek Guy to continue to attempt to charge and/or place holds with respect to all sums described herein, or any portion thereof, to your credit card or bank until such amounts are paid in full. You agree to provide Geeks on Site with updated credit card or banking information upon L.I. Geek Guy's request and any time the information you previously provided is no longer valid. You acknowledge and agree that neither L.I. Geek Guy nor any L.I. Geek Guy affiliated company will have any liability whatsoever for any non-sufficient funds or other charges incurred by you as a result of such attempts to charge, and/or place holds on, your credit card or bank account. If you mistakenly provide a debit card number, instead of a credit card number, you authorize all charges described herein to be applied to such debit card unless and until you provide a credit card number. In the event you are enrolled, or later enroll, in an automatic payment or electronic funds transfer plan, you agree that all sums described herein may be charged, at L.I. Geek Guy option, to the account number provided for such automatic payment or electronic funds transfer plan. When payment is made by credit card or debit card, payment will also be subject to the terms and conditions established by the credit or debit card issuer. If charges cannot be processed through your credit card, or if your bank draft or electronic funds transfer is returned for insufficient funds, we may charge you an additional $25.00 per transaction.

CANCELLATION AND REFUND POLICY: Clients are responsible for all labor hours and/or services performed and expenses incurred until cancellation. Additional terms for specific service options are more particularly described below. We will honor requests for refunds after you give us an opportunity to correct any problems.

All services are refundable under the following circumstances with no questions asked:

Flat Fee Tune-Up
Remote technician cannot connect to your computer. If you ask to cancel the initial service request within 48 hours of purchase and we never connected to your computer. If we cannot fix or solve your computer problem.

Onsite services
On site technician is unable to fix your computer problem.
On site technician does not show up to appointment and no re-schedule request was submitted to you However, onsite service orders that are cancelled by you (within 24 hours or less of date and time slot of the appointment) will be charged a cancellation fee of $25.

Failure to cancel, and upon of arrival of technician to the site, a $99 (one hour fee) will be imposed.

RETURN POLICY

We take returns/exchange only if the item was broken or damaged before it arrived to your home or business. We do not accept returns if a customer happens to be unsatisfied with a fully functional product. We only accept damaged goods within the first 14 days (since purchase date). Warranty after the 14 days is provided only by the manufacturer.
Restocking fee of 15%.
Refunds after return was approved will be processed after it is confirmed that the item is back in our warehouse.
Products that are not eligible for return will be sent back to you at your cost and expense if received and is:
Not purchased from L.I. Geek Guy.
Without a valid, readable serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial numbers.
A product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product.
A product that exhibits physical damage.
A product for which you have submitted a mail-in rebate.
To learn more about our refund policy please click here

REFUND REQUEST
Thanks for purchasing our service and/or subscription with L.I. Geek Guy.
If you are not satisfied with our service and/or subscription you may request a refund.
In order to request a refund please call 347.596.9879 any time between 8am and 5pm EST. If a refund is approved, we will initiate it and should be received in 5-7 business days.
If you have any additional questions please do not hesitate to contact us.

WARRANTIES
Services:
Online service (Flat Fee Tune Up) may not be successful because the problem may be beyond our ability to resolve remotely online. Some problems require onsite service for completion. We will credit your account for online fees towards onsite service fees. If you choose not to receive onsite service you are not entitled to a refund for online service.

All services include a 7 day warranty. Warranty is not valid if customer did not report service problems or dissatisfaction prior to 7 days from us informing you of completion of service.

Products:
All products will be billed at quoted prices. We are not responsible for product warranties. All product warranties must be handled directly with the manufacturer and are subject to the manufacturer’s terms and conditions. We will assist you in contacting the manufacturer and getting an exchange or support, but this does not constitute that we are responsible for the product warranty.

Custom Builds:
Custom Builds – A Customer may request that L.I. Geek Guy assemble or build a custom computer (a “Custom Build”). L.I. Geek Guy will charge the Customer a custom build fee for the assembly or building of a Custom Build computer (the “Build Fee”). Once L.I. Geek Guy collects the Build Fee + the cost of the parts, either through an online payment transaction or in person, the Build Fee is not refundable under any circumstances. A Customer will have five calendars days after being notified by L.I. Geek Guy that a Custom Build computer is ready for pick-up/drop-off to retrieve the Custom Build computer. If a Customer fails to pick up the Custom Build computer within this five-day period, L.I. Geek Guy may sell the Custom Build computer and, in such case, will refund the cost of the parts used to assemble the Custom Build computer to the Customer requesting the Custom Build, but in no event will L.I. Geek Guy refund the Build Fee or the cost of any software installed on the Custom Build computer.

Custom Builds are Non-Refundable

Warranty Repairs - I understand that the operating system, other software, software configurations, and Virus detection / removal are not covered by manufacturers’ warranties and that normal Non-Warranty diagnostic and repair rates will apply.
Non-Warranty Repairs - A Diagnostic fee is due for diagnosing and confirming the problem. If L.I. Geek Guy agrees to have the equipment repaired, additional charges apply at normal posted shop rates. I understand that a payment in full is due before any equipment can be released by L.I. Geek Guy.